AI Training

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When you first upload your data to Caplena, the AI takes a smart first stab at organizing it. It identifies common themes, assigns topics, and gives structure to your open-ended feedback.

AI training is where you come in, it’s your chance to teach the AI to think like your team, understand your brand’s voice, and reflect what actually matters to your business.
Think of it as a collaboration: the AI does the heavy lifting, and you guide it with your unique context.

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Where Does AI Training Happen?

You’ll train the AI directly inside your active project. Here’s how to get started:

• Open your project

• Click on Topics in the left-hand menu

• Now your task will be to review individual responses, and either confirm or correct the AI assignment

 

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Reviewing a Row: Guide the AI 

Reviewing means clicking into a specific row and either confirming or adjusting the topics the AI applied.

How to Review

You can either:

• Click on a row to open the detailed view

• Or better yet, turn on Focus Mode (more below)

Once in the row, you can:

• Add/remove topics

• Adjust sentiment (if needed)

• Mark the row as reviewed ✅

🎥 Check out our video guide for a quick tutorial below.

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Focus Mode: Smart Reviewing

Focus Mode brings the most uncertain rows to the front, ones where the AI is unsure and your input matters most.

What Focus Mode Does:

• Sorts rows by lowest confidence

• Hides already-reviewed data

• Removes visual clutter so you can concentrate

To activate: Click the Focus Mode icon (top right corner of the fine-tuning view).

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Finalize and Refine Your Topic Collection

As part of the review process, it’s time to put the finishing touches on your topic structure.

You can:

• Rename topics to be clearer or more consistent (e.g., "App Usability" → "Mobile Experience")

• Merge redundant topics like “Delivery” and “Shipping”

• Add entirely new categories if needed